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Branding - the act of imprinting a name, logo, slogan, and/or design or symbol onto a product

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FREQUENTLY ASKED QUESTIONS
Creative T
Where are you located?
We are based in Cape Town but ship anywhere in South Africa or the wide world.

How do I order?
Email your order to us. A quote will be forwarded to you along with our banking details. Once payment reflects on our side, we start processing your order.

Why is payment required upfront?
Your payment confirms the order. We cannot buy stock if an order is not confirmed.  Another reason is that in the past we would spend hours working on designs only for customers to change their minds and decide not to order anymore. We now only start the design process once payment is received.

How soon after making payment will I receive my order?
We need at least 3 working days to complete the order (excluding bulk orders which take longer). The order will then be despatched by courier and this is overnight to your door. Please note lead times are dependant on stock availability.

What methods of payment do you accept?
EFT or direct deposit

Can I send through my own designs?
Certainly! We require images and photos in high res jpeg format. We do not recommend photos taken with phones.

Can I supply my own items for printing?
We will advise on whether it would be possible to apply a design to items supplied.

How much is delivery?
This depends on the shipping method you choose. We offer normal post with tracking and this is charged as follows:

Parcels 1kg and under - R35.00 per parcel
Parcels 1kg and above - R40.00 for the first kg plus R5 for every additional kg thereafter
With normal post, the parcel will be delivered to your nearest post office counter usually within 3-7 days. You would then need to collect it yourself. This does not include insurance or tracking.

Door-to-door delivery is charged as follows:

SA - R100.00 for up to 5kg.
The parcel will be hand delivered to your door within 24 hours and up to 72 hours if you are in an outlying area.
Full tracking info is sent to you.
Alternatively, you are welcome to collect from us in Goodwood, Cape Town.

Do you ship internationally?
Yes but only via SA Postal Services and shipping and insurance is at your cost.

Do I have to order a minimum quantity?
Not at all

Do you charge a design fee?
All our prices are inclusive of design costs, we do not charge seperately for this provided that the artwork supplied is in a usable format.

Can you send me pictures of some of the work you've done?
We post photos of all the items we've completed on our Facebook page and in the gallery section.
Only work we have actually done appears in the gallery section.